Customer Engineer

ABOUT US

Our mission is to reimagine how companies take care of their people by making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can personalize every employee’s benefit experience while also driving efficiencies in the overall benefits budget and vendor management.

Benepass offers the most configurable benefits card on the market, and employers can design and distribute multiple benefits programs, including pre-tax (FSA, HSA, Commuter) and employer-funded benefits such as wellness, remote work enablement, professional development, food / meals, family formation, and rewards & recognition. Our goal is to scale with clients over time, as they continue to adjust their benefits programming to meet diverse and dynamic employee needs.

Benepass is a technology company built on modern financial infrastructure, which we consider our key differentiator compared to industry incumbents and other new entrants. With a scalable technology backbone, we have the unique ability to build more benefits use cases on our platform, resulting in a simple, modern, consolidated employee and employer experience.

OUR MISSION

Helping companies reimagine benefits to make them delightful and easy.

OUR INVESTORS

We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

ARTICLES

• Founder Story - Jaclyn Chen

• Benepass Raises $20M

Candidate Resources

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE

As a Customer Engineer, you’ll work closely with our customers as well as our engineering and operations teams. You’ll build integrations and analytics for our customers and deliver MVPs of new and mission-critical features. In the process, you’ll gain a deep understanding of how our business works and how to use software as a force multiplier when time is of the essence. (This would likely be great experience for future founders 😃). This role is 80% post sales and 20% pre sales.

OUR STACK

Python, SQL, Django, Django Rest Framework, Javascript, React, Tailwind CSS, React Native (plus a bit of Objective-C and Java when it’s called for), AWS, Docker

WHAT YOU’LL DO AT Benepass

• Technical Implementations: Understand customer needs and assist them with onboarding to Benepass, including troubleshooting and issue resolution.

• Product Expertise: Develop a deep understanding of Benepass' capabilities and assist customers in optimizing their deployment.

• Customization: Work closely with customers to customize solutions to meet their specific needs and requirements.

• Tool Building: Design and deploy tools both internally and externally to scale Benepass to the worlds largest companies.

• Escalation Handling: Handle and escalate technical issues as needed to ensure prompt resolution and customer satisfaction.

ABOUT YOU

• You're comfortable diving into the weeds.

• You have broad technical knowledge and a hunger to learn new topics quickly.

• You have exceptional communication skills and can communicate effectively to both technical and non-technical stakeholders.

• You thrive in fast-paced environments with a high degree of autonomy.

REQUIREMENTS

• 4+ years of proven track record of relevant experience

• Have good working knowledge of Python, SQL, Javascript

• Experienced in exploratory data analysis and cleaning

• Be comfortable interacting w/ customers & diving into the weeds of our business

• Be highly organized, with strong attention to detail

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our general opportunities.

INTERVIEW PROCESS

• Recruiter Phone Screen - 45 mins

• Technical Assessment - 30 mins

• 1v1 w/Co-Founder & Head of Product, Mark Fischer - 45 mins

• Interview Loop - 90 mins

• Reference Check & Meet The Team - 30 mins

• Offer

COMPENSATION

• Base: $130,000 - $160,000K + Equity

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including your expectations, how you interview, peer compensation, and years of experience. We also look at the market data.

Travel

• Certain roles may involve occasional travel. You will be expected to attend company-wide on-site events three times per year.

Location

• Although we operate as a 100% US Remote company, certain positions may necessitate occasional attendance at one of our offices in NY or Oakland. Additionally, some roles may require residence in specific geographic regions or time zones.

WHAT WE OFFER

• 95% coverage of medical, dental, and vision

• Fantastic benefits (of course 😃), including:

  • $250 WFH setup

  • $150/month cell phone + internet

  • $100/month Wellness

• No Meeting Wednesday!

• Team Onsites 3-4 times a year

• Flexible PTO

• Work from anywhere (during standard US business hours)

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.