Senior Technology Generalist
Description
About Water.org
1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible, and cost-effective because we believe that water is the way to empower a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 30 years, we’ve been providing women hope, children health and families a bright future.
Join the Technology Team!
We are seeking a Senior Technology Generalist who will be the primary point of contact for our Latin America region.
The senior technology generalist leads planning and execution of day-to-day IT support services, processes, and technology ecosystem improvements. The incumbent in this position contributes to development of technology solutions and delivers technology-managed services , such as Help Desk support, system maintenance, device configuration and support, and training.
What You’ll do
Technology Operations Support
Designs, implements, and maintains technology operating processes. Manages assigned projects and/or deliverables. Effectively plans for and utilizes company resources while minimizing employee impact. Provides accurate, timely data and updates on key business metrics, technology-related issues, and assigned projects.
Development and Software Engineering
Works collaboratively to review and interpret development and software requirements aligned to strategic and business needs. Contributes to design and implementation of software development tools, applications, and robust hosting solutions.
Technology Support and Training
Provides day-to-day technology support to end-users and manages desktop support globally and/or for assigned business units in a responsive and service-oriented manner. Enhances the technology knowledge base, creates user-oriented resources, and leads training on new technology solutions.
Why Water.org?
At Water.org, we’re dedicated to breaking barriers to safe water access for everyone, everywhere. When you join us, you’ll be part of a purpose-driven team committed to sustainability, diversity, and making a lasting impact. We offer growth opportunities, a collaborative culture, and the chance to drive global change.
Learn more about working at Water.org
Supervisory Responsibility
Individual contributor with no subordinates
Requirements
What Makes you a great fit
Bachelor’s degree, preferably Computer Science, Information Technology, or a related field.
Five or more years or more of progressive responsibility in desktop support, IT administration, development or similar, including proven experience with business and technical requirement definition, analysis, modeling, verification, and methodology development.
Proficient in use and administration of Microsoft 365 suite and related applications like Word, Excel, PowerPoint, Teams, Outlook, SharePoint, and OneDrive.
Working knowledge of network and PC operating systems, including Microsoft Windows/PC and Apple/Mac.
Experience with modern development frameworks, cloud technologies, and deployment best practices, such as AWS, React, WordPress, Django, Azure, DevOps, GitHub, Python, Powershell, Powerscript, or Java.
Proficient (written and verbal) in English.
What Makes you stand out
The ideal candidate will bring experience in the following:Help Desk support, system maintenance, device configuration and technology development.
Proficient (written and verbal) in Spanish or Portuguese
Travel Requirement
Up to 5% of domestic and/or international travel.
Being authorized to work in the country posted is a precondition of employment.
Type and Estimated Length of Employment:
Indefinite
Benefits
Salary/Benefits
This position offers a base salary range of $75,000 -$85,000 . Base salary may be flexible based on skills, certifications, location and/or qualifications. In addition, this position is eligible to participate in our annual incentive plan up to 10%. This position offers full-time benefits inclusive of medical/dental insurance, life and disability insurance, retirement program, paid time off, paid holidays and more as well as periodic review for merit and incentive pay based on organizational and personal achievement.
Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.